Shipping policy
Last Updated: June 2026
Thank you for shopping with Moventra Relief. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been received and verified.
Orders are not processed or shipped on weekends or holidays.
During periods of high demand, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
United States
- Standard Shipping: 5–12 Business Days
Canada
- Standard Shipping: 7–15 Business Days
International
- Standard Shipping: 7–20 Business Days
Delivery times are estimates and may vary depending on location, customs processing, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout.
We may offer free shipping promotions from time to time, which will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–72 hours for tracking updates to appear after receiving your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been shipped, Moventra Relief cannot guarantee replacement or reimbursement.
Please contact us immediately if you notice an error in your shipping details.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at:
We will work with the shipping carrier to help locate your package and determine the best resolution.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review the claim and arrange a replacement or refund when applicable.
Customs, Duties & Taxes
International orders may be subject to customs fees, duties, taxes, or import charges imposed by the destination country.
These fees are the responsibility of the customer and are not included in the purchase price or shipping cost.
Delivery Delays
Moventra Relief is not responsible for delays caused by:
- Customs inspections
- Carrier disruptions
- Severe weather
- Natural disasters
- Labor strikes
- Other circumstances beyond our control
Contact Us
For any shipping-related questions, please contact:
Moventra Relief
Email: support@moventrarelief.com
Website: moventrarelief.com
We appreciate your business and look forward to helping you move better, feel better, and live better. 🚚✨