Refund policy

Last Updated: June 2026

At Moventra Relief, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in its original condition.
  • The product must be free from excessive wear, damage, or misuse.
  • Proof of purchase is required.

How to Start a Return

To initiate a return, please contact us at:

Email: support@moventrarelief.com

Please include:

  • Your order number
  • Your full name
  • Reason for the return

Our support team will provide return instructions and the return address.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

We will gladly provide:

  • A replacement item, or
  • A full refund

at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged through misuse or improper handling
  • Items returned more than 30 days after delivery
  • Gift cards (if applicable)

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • The wrong item was received

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Moventra Relief
Email: support@moventrarelief.com

We are committed to providing a smooth and hassle-free shopping experience and will do our best to resolve any concerns quickly.